Frequently Asked Questions

Yes, most of our products ship unassembled with final assembly completed by the buyer. You can find out if assembly is required on the product page.

For Patio Dining Set comes with 2 packages, and the two packages may arrive separately. Please be patient if you only received one package. If you haven't received the 2nd package in 7 days after you received the 1st package, please contact us directly info@merakiiusa.com.

You may return new items purchased within 30 days of delivery. All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation and any accessories.

For details, please view our Return Policy 

We seek to provide best service for every customer. Please send us photos of the damage (product and packaging), this will help us expedite the process. We will follow-up with you within 2-3 business day. Contact us at info@merakiiusa.com or Contact us at (626) 808-8766 

All Merakii's products are backed by a two-year warranty. Warranty 

If the items are in stock, your order should ship within 4 days. If they are not in stock, they will ship in about 4 days from when they arrive. For out of stock updates please contact info@merakiiusa.com